|
Having
trouble with the secure order form?
- If
you are using America Online (AOL) or an older web browser,
you may received "No Valid Server Authentication"
message when you attempt to enter our secure order form.
This is because the older browser not able to recognize
the latest in SSL security certificates.
- You
can update your browser easily and within a few minutes.
AOL user go to KEYWORD: "128 Browser" and
let AOL automatically install the latest browser version.
If you are using AOL for Windows 95, go to KEYWORD:
"Netscape" for the latest browser.
- Some
browsers will allow you to enter the secure form if
you choose the "Continue" button when you
receive the "No Valid Server Authentication"
message. However, it's better if you go ahead and update
your browser when possible.
BACK
TO TOP
How
is my credit card billed?
- Your
statement will show charges from "Tricon Interactive,
Inc."
BACK
TO TOP
Can
anyone tell what is in the package?
- No,
your order will arrive in a plain box with "Tricon
Interactive, Inc. or Efulfillmentplus.com " as the return address.
BACK
TO TOP
Is
it safe to submit my credit card number online?
- Yes,
We use the latest SSL III Cryptography Technology for
your protection.
BACK
TO TOP
Is
my name and information safe with you?
- Yes,
we never, ever give out names or credit card information
to anyone! Your private information never leaves our
company. In addition, we never send out mailings or
catalogs.
BACK
TO TOP
Can
I order by cash, check or money order?
- Sure,
please use our shopping cart program to shop for the
items you like. After you have finished shopping, just
click on the "Checkout" button and you will
be given options to pay for your order by cash, check
or money order. Please
note: If you pay by check your order will not ship until
your check has cleared.
BACK
TO TOP
What
is your return policy?
-
15
day refund or exchange policy applies for VHS Videos,
VCD's, DVD's, CD-ROM's and Books. If you wish to return
an item/s, it must first meet the conditions below:
-
Merchandise
must be factory sealed to receive a refund.
- Opened
items cannot be returned unless defective.
- Defective
movies will be replaced with the same title only.
- Due
to our super low discounted prices, shipping costs
are not refundable. Any items that are defective
will be replaced at no additional cost.
- International
customers are responsible for duty taxes and shipping
if order is refused.
- Defective
novelty items can only be replaced with another
of the same item, no substitutions will be made
and no refunds will be issued.
- Non-defective
novelties may not be returned for any reason.
Sales
are final for all other products. Defective
items will be exchanged for the same product only,
provided the product was returned to us within 15
days of the date you received your order. After that
period, you must contact the original manufacturer
for any warranty.
You must email
our support department for an RMA#
(Return Merchandise Authorization) before returning
any product!
If
you have your RMA #, and need a merchandise return
form:
CLICK
HERE
BACK
TO TOP
Why
do I need to register my Credit Card with you?
To protect you
from credit card fraud, in some instances we may require
you to register your credit card with us so we can verify
that your card does indeed belong to you. Usually if you
are placing an order that is to be shipped internationally,
we will require you to register with us. Furthermore,
the credit card registration form contains shipping terms/agreements
that let us know how you want your order shipped. If you
need to register your Credit Card with us CLICK
HERE to download the form.
BACK
TO TOP |
